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the establishment of priorities and objectives through feedback,
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the use of visioning, research and planning;
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the creation of systems necessary to carry out and monitor progress towards those priorities and objectives;
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constant internal updating and training in the areas of communications,
meeting management, advocacy and general association management;
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integrity of service built upon the communication of client expectations and company commitment;
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working under the concept of shared resources: centralized office, shared personnel, overhead costs and equipment
(no capital investment);
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working as a partner with organization leaders, allowing them to concentrate on policy issues as we assist them in the achievement of their highest priorities;
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provision of experience, knowledge, and expertise as needed, when needed, and customizing staff needs to fit peak activity periods;
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provision of expertise and technology that leaders may find difficult to do themselves at less than what it would cost to hire full-time staff, and
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maintenance of continuity of business operations during leadership and staff changes.